My own supervisor had zero professional communication style: unable to concisely compose an email (rather, a disjointed stream of 9 or emails when one would do if they just thought things out) that read like a text message from 2006, and barely acceptable anger management. The supervisors had no business supervising anything but their grandchildren, and that's how they treated you if you didn't perform perfectly, play sycophant, and be grateful for the opportunity to serve under them. Office Manager was "ok" but basically rubber stamped whatever her underling supervisors decided whenever issues arose with the office drones. The very worst, though, was management- specifically, the supervisors. (To be fair, they had a fledgling customer service department starting up at the time I left, so maybe that aspect is no longer the case.) This all might be tolerable if they didn't force you to spend half your day taking customer service calls: a never-ending queue of irate people or even more depressing, bereaved folks who were struggling to understand and pay exorbitant bills on behalf of their recently deceased loved ones. Your training was essentially whatever you could scribble down on a legal pad.Ĭompensation was abysmal - $12/hr to start and what they called a "bonus", which you got if you completed your staggering work load. I was told they would provide training (Billing) - that was a very bad joke. HR was nonexistent beyond payroll, which was handled exclusively by the CFO. When I worked there, *all* office hiring was done via a staffing agency. I do have to say that if you have absolutely NO office experience it’s a great job to have for about a - more. I could list more but hopefully that’s enough for anyone. So there goes your vacation time if you have a sick day and such. Also, if you have PTO you have to use it for appointments etc. You never stop training people, and when your doing everyone’s role and training it extra hard to keep up on your work.ĥ.) Bonus - if you can’t keep up your work, you get no bonus.Ħ.) No HR - Which means if you have these problems you have to bring it up to the CEO, which trust me doesn’t go over well (been there).Ĩ.) Not Flexible - Don’t show up late, leave early, or even adjust your schedule to make up time lost. It’s hard seeing people get paid $14-$15 per hour at fast food places and your working at a “Office job” making less.Ĥ.) Turn over rate - Because of all these reasons the turn over rate is horrible, every 2 weeks your training someone new. They will talk to you like children and like your lower then them.Ģ.) Work Load - CPA does this great thing that IF you do good at your job or role, you get to do everyone else’s too for the same low $12.ģ.) The pay is not acceptable for the cost of living. For a Medical Billing Facility I cant not grasp the lack of management skills and professionalism as everyone has mentioned. And if you’re bilingual be prepared to be the only one to answer calls in Spanish.Ĭlinical Pathology Associates was one of the worse places I’ve ever worked.ġ.) Management - the favoritism and lack of professionalism is outrageous. Be prepared to go in to a workplace that doesn’t listen to the employees and don’t believe that being bilingual is a skill (much less one that deserves higher pay). The calls are now 90% in regards to that issue alone and people have made a big fuss about it but because its cheaper to print one page the company refuses to make the statements itemized. #Clinical pathology associates how toRecently CPA moved to a new billing program and they messed up how all the statements print and because the company is extremely cheap (and don’t know how to prioritize), the statements only print a balance and will never print anything itemized. The management has clear favoritism and they do whatever they can to screw over the “less favorable” employees and try to get you to quit. The HR department is the CEO of the company and they’re not forgiving. They established a policy against COVID but the management never bothered to read it. Up until the beginning of the COVID pandemic the company took a turn for the worst. CPA was a fine company to work for when I started, I was hired via temp agency.
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